Before Apex, we used an in-house system, but its platform couldn’t compete with ADP or Paychex. Apex’s software features scalable solutions and options as well as it’s a user-friendly platform for our clients. Employer on the GO and OnDemand can be scaled up or down to suite any client, whether they have two or over 200 employees. If we ever need anything, Apex’s support team is also an email or call away and responds in a timely manner.
We understand the personal service you provide your clients is what sets you apart from your competition.
Express Data Systems, Inc
Apex Support makes it simple.
We also understand the challenges you face trying to consistently deliver this service in an increasingly complex landscape of ever-changing rules, regulations and technology. At Apex HCM, we care as much about personal service as you do and are committed to providing you with the resources you need to scale your business without having to sacrifice the very competitive advantage that got you where you are today. From your initial training to client onboarding, IT support and ongoing sales and marketing solutions, you can count on us to personally assist you with live customer service from experienced professionals.
Apex HCM offers a robust training program to ensure you have a solid understanding of our products and services, so you and your clients can hit the ground running. We also offer Peak Performance Customized Training. Our customized 1:1 training service helps you get up and running as quickly as possible. We listen to your needs and then deliver training geared toward how you operate your business and to help you operate the technology in the most efficient and effective manner.
Information Technology (IT)
Our solutions were designed with quick and easy implementation in mind. Using cloud-based technology we’ve eliminated the need to install and run our application on your client’s server. This not only removes the burdens of software backups, maintenance, updates, ongoing operation and support, it also provides you and your clients with rapid and cost-effective deployment. Even though IT challenges should be minimal, we are here for you to handle any questions or concerns you or your clients’ may have about security, implementation, updates and third-party integrations.
Data Conversion Services
Apex HCM can even help you convert your data to make onboarding to our software even easier. Our Implementation Team is devoted to assisting with converting and importing your existing client base with three levels of conversions services based on your needs.
Sales & Marketing
From custom collateral and promotional videos to lead generation tools and competitive assessment advice, we’ll provide you with the full-range of materials, tools, advice and personal service you’ll need to close sales, enhance productivity and profitably grow your business. We also offer you the ability to white label our payroll services website, brand online client access and reports with your logo or your channel partner’s logos with our unlimited partner branding capability.
With years of industry experience, we have seen it all, and we know how to run a profitable and scalable payroll business. We share our best practices and our wisdom with you, so you can avoid the common mistakes from the beginning.
We are constantly improving our products, services with the latest technology, and we are committed to providing you with ongoing monthly training with online courses and webinars to keep you up-to-date on our latest features, products and services.
Apex HCM offers an Online User Community and access to our complete library of educational videos and reference material. In addition, Apex’s live customer service team of experience professionals are available to assist you with all your support questions for Apex’s technology and services.