Category: Services

A New Distribution Channel for your SBO

We hear the term “HCM” regularly in our line of work and we usually relate it to “HCM technology”. But why is this important? The definition for Human Capital Management is “a set of practices related to people resource management which are focused on providing specific competencies to an organization in three categories: Workforce Acquisition, Workforce Management, and Workforce Optimization.” … Continued

“Reflections on PASBA Fall 2018 Conference” – Apex HCM President Marty Hamby

This week I attended the PASBA Conference (Professional Association of Small Business Accountants) in Las Vegas.  Apex HCM sponsored, exhibited and presented a session during the conference.  We also co-hosted a cocktail party with one of our HCM partners, Kotapay.  The room was packed and everyone had a great time.  I particularly enjoyed the opportunity to get out of my … Continued

White Paper – New Revenue Engine

This week Apex published our latest white paper entitled, “The New Revenue Engine for Payroll Service Bureaus.”  This research paper explores the rapidly growing trend of traditional payroll service bureaus shifting to a broader revenue model of providing new technology and human capital management (HCM) services. While I am proud of our research, I must say that I am more proud … Continued

How to Handle Negative Social Media

Last week, we published a blog post outlining details of the five top social media sites for payroll software and service bureaus and other B2B marketers. But a social media presence can be something of a double-edged sword. After all, while 71 percent of consumers who have positive experiences with a brand on social media are likely to recommend, those … Continued

Cold Calling: 5 Stats and 5 Tips for Your Payroll Software & Service Sales Reps

Cold Calling Tips

Few phrases strike fear and loathing in the hearts of sales reps more  than “cold calling”. In fact, more than 40% of salespeople consider prospecting – particularly via cold-calling – the most challenging part of their work. And with good reason. Consider these statistics:   Reaching a prospects requires 8 to 18 cold call attempts. 80% of sales require five … Continued

Not Your Father’s Users’ Conference

Apex Align 2018

One key to success, business or personal, is listening. Listen to what your wife tells you for sure. Also, listen to your kids, your employees and your clients. Within all that feedback you will figure out what needs to be done. Next month, Sept 21-22, Apex hosts our annual users’ conference. Before constructing this year’s event we did a lot … Continued

Reasons Why Employers Outsource Payroll

Payroll processing – It’s easy, right? Surprisingly, more than half (56 percent) of 300 small business owners reported in a recent survey that they administer payroll on their own. But payroll professionals know it’s anything but simple. As a payroll service bureau, you know that payroll can be incredibly complex, encompassing everything from tracking employee hours to setting up benefit … Continued

Why I Never Regret Attending Conferences

Attending Conferences

Last week, a colleague at Apex HCM emailed me information about two upcoming conferences: the Selling Skills Summit: S3, July 19-20 and the Apex annual users’ conference, Align 2018, September 20-21. The invitations got me thinking about the dozens of conferences I have attended over the years. Despite the expenses, wearying travel days, and time away from my company and … Continued

Integrate Everything!

Payroll Integration

Your payroll service bureau may offer the newest, flashiest software platform with bells and whistles aplenty. But if it doesn’t seamlessly integrate with the plethora of third-party payroll and human capital management systems already flooding the market, you’ve got a rough road ahead. In a recent survey by TechTrends, half of all respondents stated ranked solution complexity and integrations as … Continued

Year End Tips for Payroll Service Bureaus

‘Tis the season – the busy season, that is. December undoubtedly is the most harried time of year for payroll service bureaus and their clients. But it need not be a stressful time if you take a deliberate, disciplined approach to year-end processes. Four top tips for ensuring that your payroll firm and your clientele experience a smooth close out … Continued